All the important details about your data.
We are obliged to follow the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) – Australia and industry position papers written on the subject of digital privacy.
Any direct email inquiries via our contact forms, are first stored within our email inbox. If you become a customer, this information is transferred to our customer records platform – which we call a ‘data processor’.
In some cases, we may use another company or software to store and handle data about you. We call this a data processor.
In cases where we use data processors, we must ensure that we have entered into data processor agreements that regulate how the data processor can process data that is made available.
The standard for this is that the agreement with the data processor can only process personal data on our behalf and for clearly defined purposes.
These are reputable, secure services we use to operate our business, for example MINDBODY – our customer records system and scheduling app. Upon entering the app, you will have a further opportunity to read their privacy and data handling policies.
Further information about external data handling can be obtained by contacting us directly.
Cookies are small files that are stored by the website, on your computer. They help “remember” you or your individual journey each time you visit a site and save small amounts of information to reduce loading times, for example.
With regards to Google Analytics, the cookie files contain information that is used by Google to keep statistics on how many people visit each page, how long they are on one page, what other pages they open and what country they are located in. In addition, they record things like, pages or links copied and shared by users, on their social media channels. These statistics are stored anonymously, but in most cases included a record of the IP address from where the user originated.
Cookies can be reset or cleared from your browser at any time, by following the instructions provided by the browser provider.
As our site is very simple and anonymous in the way that it collects data, we have arrived at the position in consultation with the regulations, that this site does not require an active pop up or acknowledgement of cookies. It is for this reason, we have excluded a pop up from the arrival sequence of this site.